Curtain Call Support

Account

  • I can’t remember my password.

    If you have forgotten your password, click here and enter the email address you used to sign up with. Then follow the instructions in the email we sent you to reset your password.

  • I didn’t receive my password reset email.

    Please remember to check your spam folder, as sometimes emails can get lost in there.

    If you still do not receive an email within an hour, please get in touch with us at admin@curtaincallonline.com for assistance with resetting your password.

  • How do I change my password?

    When logged in, head to your dashboard and click the cog icon on the top right of the page. Click on the "Details" dropdown and click "Change Password".

    Enter your new password and again in the next input field and click save.
    A confirmation popup will alert you that your settings have been saved and your password has changed.

  • How do I change my email?

    When logged in, head to your dashboard and click the cog icon on the top right of the page. Click on the "Details" dropdown and click "Change email". Enter your new email and click save, a confirmation popup will alert you that your settings have been saved and your email has change.

    Please note that changing your email will also mean the email you use to login changes.

  • How do I cancel my membership?

    To cancel your membership, head to your dashboard. From here, click on "Account" in the menu bar, then scroll down until you see "Subscription Status".

    The subscription status box will show you your membership information and also allow you to cancel your membership. Click "Cancel Membership" and click "Yes, Cancel My Account". You will get a confirmation of your cancellation.

    Please note that your membership will cancel at the next renewal date.

  • How do I check when my membership renews?

    To check your membership status, head to your dashboard and click on "Account" in the menu bar. From here, scroll down until you see "Subscription Status"; this box show you when you started your membership, when the next payment is due and also allow you to cancel your membership.

  • Are memberships automatically renewed?

    Yes, Curtain Call memberships are automatically renewed annually. If you wish you cancel your membership, you can do so through the account page on your dashboard.

Profile

  • I am already listed on the site, how can I claim that profile?

    If you are already on the site, you can claim your profile by heading to the profile and clicking the "Is this you" button - this will prompt you to sign up and enter your details.

    If our system matches you to the profile, you can select it and it will transfer all of the credits to your account and link them to your active profile.

  • Someone else has claimed my profile.

    If you believe that someone else has claimed a profile that is of you, you can alert us at help@curtaincallonline.com where we will assist in claiming your profile. Please include your full name and any proof of identity.

  • I wasn’t matched with an already existing profile.

    If you have spotted a profile that is you, but you already have another profile set up, please contact us at admin@curtaincallonline.com and we can assist with merging the two profiles.

  • I can’t see my profile in the search.

    Your profile must be published before it shows up in the search. To check your publish status, visit your dashboard at and on the top right of the page your status will appear.

    To publish your profile, make sure you click the "Publish" button.

  • A credit on my profile isn’t linking to a show.

    If there is a show page that exists for the credit you are adding, our team at Curtain Call must first verify the authenticity of that credit before it will link on your profile.

    Give at least 48 hours before checking your credit again. If it is still not linking to the show, get in touch with us at admin@curtaincallonline.com to see if we can assist you. When emailing us, please include the following:

    • Full Name
    • The show you were in
    • The theatre the show was produced
    • Your role in the show
  • Do I have to publish my profile?

    No, you don’t have to publish your profile but, If you wish to share your profile, it must be published.

  • How do I share my profile?

    Once your profile is published, you will be able to search for it using the search bar. Once you have found your profile, click the "share this profile" button and select the social media site or other platforms you wish to share it to.

  • How do I add my showreel to my profile?

    To add a video to your profile, head to your dashboard and click "Edit Profile". From there you can select the "Promo Reel" dropdown and click "Select A File" to upload your video file.

    Please note there is a 50mb limit for showreels. To compress your video file to a smaller size, please use this online tool.

  • How do I add my audio reel to my profile?

    To add an audio reel to your profile, head to your dashboard and click "Edit Profile". From there you can select the "Audio Reel" dropdown and click "Select A File" to upload your audio file.

    Please note there is a 5mb limit for audio reels. To compress your audio file to a smaller size, please use this online tool.

Orders

  • I didn’t receive my order.

    For any order enquiries, please contact orders@curtaincallonline.com with your full name and order reference number so we can check your details and sort your order out.

Other

  • My question isn’t answered here.

    For further assistance, please send an email to admin@curtaincallonline.com with a full description of what your issue is and how you encountered it.

    To help us better understand your issue please include the following:

    • Screenshots of your issue/error
    • The device you are using e.g iPhone, Samsung Galaxy, Desktop PC, Mac
    • What browser you are using e.g Safari, Chrome, Internet Explorer
    • What version of browser you are using